Refund policy
Rendezvous Returns & Refund Policy
30-Day Money Back Guarantee
We hope you love your purchase! If you're not completely satisfied, we're happy to offer an exchange or refund within 30 days of receiving your order.
To be eligible for a return, your item must be returned within 30 days of delivery, be unworn and unused, be returned in substantially the same condition in which it was received, include all items originally supplied with the product (including accessories, spare parts, replacement lenses, hard cases, cleaning cloths, prescription inserts where applicable, tags, and packaging), and be accompanied by valid proof of purchase.
Please contact Customer Support at info@rendezvoussunglasses.co.uk before returning your item. Returns sent without prior approval will not be accepted.
Return Shipping
All returns are processed through our US returns facility.
Unless otherwise confirmed in writing by Rendezvous Customer Support or required under applicable consumer protection laws, customers are responsible for return shipping costs, customs documentation, and any associated shipping charges.
Return instructions will be provided once your return request has been approved. Customers are responsible for ensuring their return is securely packaged and successfully delivered to our returns facility.
Warranty
RENDEZVOUS eyewear products are covered by a 2-year warranty against manufacturing defects from the original date of purchase. The warranty applies only to the original purchaser with valid proof of purchase.
The warranty does not cover normal wear and tear, lens scratches, accidental damage, misuse or abuse, improper care or storage, product alterations or modifications, or damage resulting from the installation of third-party lenses.
To assess a warranty claim, we may request photographs or videos, additional information, and/or the return of the product for inspection.
Warranty claims are assessed individually. Depending on our assessment, we may offer a replacement, a partial refund, a full refund, or request the item be returned for further inspection before making a final decision.
Exchanges
If you'd like to exchange your item, please contact Customer Support to begin the process.
Unless otherwise confirmed in writing by Rendezvous Customer Support, customers are responsible for return shipping costs associated with exchanges.
Once the returned item has been received and inspected by our warehouse, we'll dispatch your replacement as soon as possible.
Refunds
Once your returned item is received by our warehouse, it will be inspected to verify that it meets the requirements of this Returns Policy.
If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
To qualify for a full refund, returned items should be received in substantially the same condition in which they were delivered and include all items originally supplied with the product.
If a returned item is received with missing accessories, missing components, damage unrelated to the reported issue, or is otherwise not returned in accordance with this policy, Rendezvous may determine that a partial refund is more appropriate than a full refund, taking into account the condition of the returned item and any missing components.
Our warehouse inspection, including photographs and supporting documentation where appropriate, may be used when assessing the condition of returned items.
If more than 15 business days have passed since your refund was approved, please contact
info@rendezvoussunglasses.co.uk.
Goodwill Resolutions
From time to time, Rendezvous may choose to provide a refund, replacement, prepaid return
shipping, discount, or another resolution outside the terms of this policy as a goodwill gesture.
Any goodwill resolution is provided on a voluntary basis, at our discretion, and does not create an
ongoing entitlement or establish a precedent for future claims.